Category Archives: Sales Coaching

Mental Sales Is No “Secret”

The art of sales is replete with plenty of lead-generation and marketing systems, websites and toll-free hotlines that promise to bring prospects knocking down your door. But is it possible that there’s another factor-one that we only give periodic lip service to- that might be the real missing key to top producing success?

Napoleon Hill made his mark in the early 1900’s with his landmark book, Think and Grow Rich.
In fact, it’s no surprise that many, if not most, of America’s noted self-development gurus admit that Hill’s book opened doors (& minds) and served as the catalyst for massive and on-going success. Interestingly, numerous real estate coaches and top brokers and sales coaches and trainers from all industries will note the same claim to fame. What was it about Hill’s book that hit home for so many? He acknowledged the power of the mind: we get what we think about.

Not to insinuate that Hill’s ideas suggested we think nice thoughts and then sit around on our laurels waiting for prospects to drop from the sky. Indeed, action is the impetus of measurable results, but before anything-comes the power of thought. When Hill wrote his book, some of his ideas seemed a little bit beyond the ozone layer. However, something gave rise to his credibility. Since steel magnet Andrew Carnegie commissioned Hill to set about the 20-year task of interviewing the richest men in America-men who had last names like Firestone, Woolworth and Wrigley, not to mention Thomas Edison himself-credibility was difficult to challenge.

Fast forward 100 years or so and let’s consider how we can use that ageless wisdom and technique to find prospects and close transactions. While Hill’s verbiage included less explanation than what today’s quantum physics can define a bit better, the fact is that we get what we focus on. If you focus on a deal falling through, catching a cold or getting a flat tire, please don’t be surprised when the dreaded event occurs. In fact, with enough consistency, you can almost bank on it.

While so much press has been given to the movie, The Secret, that it’s surely not a secret anymore, many advocate viewers seem to miss the whole point, and others insist it’s because the whole point isn’t included in the film. In writing somewhere around seven books now (I only lose track because I’ve written hundreds in my mind!) I can tell you that my very first book, Girl Gets World, from 2000, focused on the law of attraction and every book thereafter (with the exception of one real estate book that was more pragmatic). That said, hundreds, no, make that thousands of authors, speakers, trainers and gurus alike have been major proponents and teachers of “the secret.” So why all of a sudden did America seem to wake up and run to the video store?

My guess is that it was simple and “dumbed” down in a way that everyone could “get it.” You see a beautiful diamond necklace, you imagine yourself wearing it, and presto! You wake up and it’s on your neck. So no, it’s not that easy as most of us have figured out. However, and this is what’s important, the idea of “the secret” has gotten more people interested than ever before into understanding a bit about the law of attraction and how it can improve (and sometimes save) lives. And, I suspect if Napoleon Hill had created a Technicolor movie replete with catchy sound bites from Andrew Carnegie and Thomas Edison, well, Mr. Hill might just have won an Academy Award.

There are no tricks or patentable “methods” for using the law of attraction. In fact, it works with our without your buy in, effort or attention. Like gravity, but more difficult isolate and prove. It’s there, though, trust me. So, we all-especially those of us in sales!-would do well to explore the not-so-secret-secret should we wish to excel beyond all rhyme and reason.

The trick is to use this technique to create a healthy business. To constantly keep your mind as focused as possible on the results you do want as opposed to worrying about those you do not want. Unfortunately, we live in a time when negative focus is the order of the day. Just think about it. People are always talking about how the economy is bad and things could get worse; that kind of focus is creating more of the same even if we don’t mean for it to transpire that way.
Fortunately, some-not most, but some-salespeople are aware that success in sales starts with the mental aspect; your mind-set. Even top producers in any industry who have never read about or understood the power of their thoughts are using those positive thoughts to create more sales.

Why not take a chance and try embracing the practice of positive thought and expectation? See the preferred end-result in everything you do, every action you plan on taking. Then take that action, keeping your mind constantly and powerfully focused on the excellent outcome you want to occur. Watchdog worrisome, negative thoughts and fears and replace them with determined, desired results. It might be worth the effort…what do you think?

I love to hear success stories to include in my articles and books, so feel free to pass you’re my way!

Tamara Dorris, MA is a sales coach, hypnotist, professor and author. Her company Top Producing Technique is a membership-based website for real estate professionals and she provides one-on-one sales coaching and corporate speaking and training. Visit her site at [http://www.topprotech.com], get a free white paper on top producers at [http://www.WealthyRealEstateAgent.com] and send her your questions, comments and good stories at tamara2@surewest.net

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How Sales Training Consultants Empower Sales Forces

Sales coaches and sales training speakers are veterans in the field of sales. Equipped with years of hard on-field experience these pundits know how and what works in sales. They enrich their knowledge derived from higher education in business or sales and marketing administration with a liberal dose of practical wisdom. Staying up-to-date with the evolving technologies that relate to sales, they provide the best sales skills training. From macro to micro level, these astute sales coaches are adept at dealing with all sorts of problems dogging the sales department of an organization.

Their deep insight and practical suggestions help businesses improve their overall sales performance. Sales management consultants are great psychologists too and can easily read the body language and attitude of sales people and suggest remedies if need be. They come loaded with tons of motivational and positive energy to charge up a sluggish and lackluster sales force.

Sales training speakers lift up the sagging morale of the sales force of an organization. Sales management consultants zero in on the problems bothering the sales team. Out of the box thinking and uncritical way of suggesting solutions endear them to the sales team and their ideas are accepted without much resistance. Sales training consultants also lay down flawless sales processes for businesses. Sales management consultants check each and every step of the sales process of a business and track down flaws. Their latest ideas and methods help in overhauling faulty sales processes completely. They identify the strengths and weaknesses of the sales force and suggest ways to overcome the weaknesses and capitalize on the strengths.

Sales training speakers empower sales teams with their insightful advices. Their sales tips change the attitude of the sales people of an organization. They teach the sales staff to take control and be in charge. Ideally, sales can happen in a situation where the prospect has a problem or a need and the sales person provides a solution to the problem or addresses the need. That means the solution provider, the sales person should be in control, and not the solution seeker. Productive sales training consulting is based on this and trains sales persons to operate from a point of strength and not weakness. Sales training speakers from good sales training institutes motivate and prepare winners. And most importantly they do it in the most pleasant and inoffensive way.

Business and Motivational Sales Training – Target Areas

A professional sales trainer identifies what ails the sales department and then he sets about his job of fixing things. The aim of the sales management consultant is to identify weak areas and suggest remedies to fortify them. It could be the lack of proper co-ordination between the sales and the customer service department that’s resulting in a lot of communication gaps and giving rise to confusion in the minds of the customers. Or it could be the poor after sales service that is fetching less repeat business.

A reputable sales training institute and its trainer will pin down the causes of low performance with thorough analysis of every aspect of sales and related issues of the company. A simple thing as an unclear product description brochure could confuse the sales staff. The sales staff may be following an ineffective or a sales process that they view as “too theoretical” or “management’s fantasy”. A professional sales training consultant would detect the flaws and suggest remedial measures.

Doug Dvorak helps companies and professionals achieve results through customized, creative and non-traditional sales training systems that are “one size fits one” and developed to the unique business needs and “sales pain points” of each client. He is available to speak on these topics.

For more information visit http://www.salescoach.us or call 847-359-6969

Permission is granted to reprint this article in print or on your web site as long as the paragraph above is included and contact information is provided

Copyright 2008 The Sales Coaching Institute, Inc.
Sales Skills Training l Strategic Sales Coaching
Chicago, IL l 847-359-6969 l doug@dougdvorak.com
http://www.salescoach.us

Doug Dvorak is the CEO of DMG Inc., a worldwide organization that assists clients with productivity training, corporate humor and workshops, as well as other aspects of sales and marketing management. Mr. Dvorak’s clients are characterized as Fortune 1000 companies, small to medium businesses, civic organizations and service businesses. Mr. Dvorak has earned an international reputation for his powerful educational methods and motivational techniques, as well as his experience in all levels of business, corporate education and success training. http://www.dougdvorak.com

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Sales Coaching – Investing in Your Business

Selling is truly a wonderful profession. If approached ethically, constructively and helpfully, you’ll see the dramatical increase in every aspect of your business. Fortunately, much sales development theories take this positive direction. ‘How to sell’ is a wide subject, which covers a wide range of selling methods and theories, models and strategies.

Techniques in selling have all been effective at some stage. Many selling ideas are still widely used. Just think about what you are selling and the market that you’re selling into, the people you meet in the selling process and and you’ll find what will help you sell better. However, if you are managing sales people, the best results generally come if you allow sales people to work to their strengths and in a way that is natural to them.

The profit, gained by a company is mainly determined by its members’ relations with clients. That’s why successful and professional businessmen should focus their attempts on better understanding customers’ needs, this way enhancing the communication with clients and providing good feedback. By improving interactions with clients with the means of effective sales coaching programs, you will be able to strengthen the relations between clients and the members of your business.

Every day may bring new sales techniques. That’s why sales coaching and selling methods are continually developing. The efficiency of your sales depends on various interrelated factors, which must be included in the sales training session in order to gain only successful results at every level of your trade. The efficiency and the skills of your business members, the ability of your company to explore new sales opportunities, as well as the ability to close potential sales are the key factors of your business growth. Moreover, a proper customer relationship management maintains the clients’ interest in the products or services you offer.

Regardless of your business reach success, there is still a room for improvement! Research shows, that right after following a set of effective sales coaching programs, a wide range of different businesses have been able to see an increase of their profits by up to 40 percent! That’s why sales coaching courses are recommended for all business owners. If you wish to enhance the efficiency of your company, just have a look at sales coaching.

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If I Only Had a List – I Could Increase Sales

Do you remember the Wizard of Oz? In that childhood classic The Tin Man laments how things would be different if…he only had a heart. The Scarecrow wants a brain, and The Cowardly Lion wants courage. Do you recall what happened when Dorothy and her band of motley buddies peaked behind the curtain in Emerald City and saw the great Wizard of Oz?

Each lovable character came to realize they had the very thing they wanted most within themselves they just couldn’t see it. What does this wonderful story have to do with you? There a lot of parallels.

When I was a little girl I kind of liked the Wizard of Oz and I kind of didn’t like it because it was so very scary. Remember how the terrible tornado rips Dorothy and Toto from her loving family. Remember those horrific flying monkeys and that venomous Wicked Witch? As a child these things were scary to me because I felt helpless over what would happen next, and I didn’t understand a lot of what was happening. I watched it several times as I grew up before I even realized it was all just a bad dream.

As an insurance producer you lament if…I only had leads. You know you can’t sell unless you have people to talk to. You’re frustrated as to how to get those people to talk to so you do things like buy leads lists, and then you’re even more frustrated when you’re able to capitalize on no more than a tiny few of those leads. In the process you’ve burned through a lot of good prospects who will now never work with you because of the bad first impression you’ve made.

As an insurance producer you have to muster up a lot of courage to do the things you do. You have courage or you would never have entered the industry, and you wouldn’t be in the industry now without courage. However, your courage will strengthen and you’ll need to use it far less when you focus on the way you secure your leads and how you handle them.

This is where you’re brain comes in to play. You are a very intelligent person. Even though you may be acting like the bewildered little girl I was when watching the Wizard of Oz. The best and only way to develop a highly profitable leads list is to build it yourself. Having your own highly proprietary leads list is your most valuable asset.

This is relatively easy to do once you know who you want on your list. From that point you simply develop a way for those people to reach out to you, and then you give them what they want. It really is that easy and it will cost very little to develop a list of people who will buy from you in comparison to a purchased list of worthless leads.

You got into the insurance industry because of your heart. You know what you do is very important to your clients and their future. So why would you or do you ever treat them in a manipulative or coercive way? The way you treat people from the first connection determines the outcome of that connection.

After all, isn’t your main objective to discover who really needs you and what they need? This requires you use both your heart and your brain. Your heart is what drives you to learn about your prospect and understand what’s happening with them. Your brain takes what they’ve told you and helps you to help them see a better future.

It doesn’t take much courage to behave in way that benefits someone else. It doesn’t take much courage to treat others with kindness, respect, and dignity. But when you treat your prospects with kindness, respect and dignity you earn a position of trust and you increase sales because your heart, brain, and courage are working together to serve both you and your prospects in a way that starts your relationship off on the right foot.

So how do you use your brain to build that highly proprietary leads list? First, clearly identify who you want to work with in as much detail as you can possibly come up with. Do your homework and learn more about these prospects than you know now, and make sure you know the top three things they’re having problems with or want. Provide useful information to them for free in exchange for their contact information.

Use this information as your driver in all your marketing efforts. As people ask for the information you build your list. Continue to build your list forever. Make sure your using your heart when you make your initial contact so you start right to end right.

This may sound like a lot of work to you especially if you don’t specifically know how to do these things. You’re smart enough to know in both your brain and your heart you can’t buy this as a prepackaged deal and have it work out all that well for you. You can work with someone like a coach who can help you do these things specifically for your business based on what you want to accomplish and then get a payoff from that work forever. What are your heart and your brain telling you to do now? Do you have the courage to take that action? If you did would you save more time and money than your investing now in the things that don’t work?

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Turn yourself into a Sales Genie [http://increasesalescoach.com/marketing-article]

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Increase Sales by Not Talking Yourself Out of Sales

The more you talk. The longer you talk. The more likely you are to talk your way out of a sale. As you speak you’re unwittingly laying little land mines for yourself that blow the whole deal.

You’re so excited about what you do and how you do and what it does for your clients you can’t wait to tell anyone who will listen all about it. Your passion and enthusiasm are a good thing. However, you can be just as passionate and just enthusiastic and actually say very little.

Your sales success is directly proportional to the amount of time the prospect does the talking. Your job is predominantly to keep the conversation going rather than talking. You talk because you’re afraid to give up control of the conversation.

Talking isn’t maintaining control of the conversation it’s a means for you to manipulate the conversation in a way you think best serves you. The prospect is fully aware of this and disengages quickly. The longer you talk the more the prospects defenses go on high alert and they simply close down and stop listening to you at all. They’re only thinking about how they can get rid of you as quickly as possible.

Even when you don’t make the fatal mistake of using a presentation for one-on-one or one-on-two conversations, you still speak in presentation bursts rather than holding a real conversation. The problem with speaking in presentation bursts is the minute you’re off target with what the prospect is thinking about or cares about you’ve lost them. You’re gambling you’ve got it right. Risky business!

During a first meeting you’re tempted to get yourself to a point where you can tell the prospect about what you do, and you might use a similar client as a way to open the conversation.

So you might say, “Jane I’ve been working with another business owner in your same industry who was having trouble meeting their sales goals. The reasons they were struggling include: poor communication with and among the sales force, a limited number of internal experts with product knowledge, and a fast changing product line. When this business owner needed to communicate with his sales people he needed to do so fast plus he needed a way to provide on-demand training getting the sales people up to speed on the new products or changes in existing products. My company provided him with those capabilities. As a result their sales increased, they had fewer customer complaints, and lower costs. Tell me about your business situation.”

Blah, blah, blah if you didn’t hit the right problem Jane is hoping you’re going to shut up so she can get rid of you. While this whole spiel may have impressed you it left Jane cold. Jane like every other person on the planet has one person she’s concerned with, Jane.

Rather than telling your story in this ridiculously long block of dialogue you could have accomplished the same thing and had Jane right there with you actually listening intently to what you were saying. All you had to do was start with a genuine question.

You can’t help anyone or sell anyone until you understand what’s going on with them now. So instead of puking on Jane you could have simply asked, “Jane can you tell me a little about your current situation?” Jane granted you an appointment. She wouldn’t have done so if she didn’t have at least some concern in relation to what you do, so let her tell you about what’s going on with her and her company.

Jane only cares that you’ve helped someone else with the same problems after she’s decided she has at least some interest in moving forward. She may think there isn’t a solution to this problem because she’s tried other things and they didn’t work. If that’s the case, then you can share how her situation reminds you of a similar client’s story. When you share this story tell it in small bites allowing Jane to ask you to tell her more.

If Jane doesn’t ask questions you immediately know you’re off target. The only way to get back on track is to ask another question that will help you understand what’s going on with Jane. Your objective is to understand what Jane needs.

When you can share a client story you’re doing two things. You’re helping to build the prospects desire for a solution that they didn’t have before because they didn’t think there was one. Plus you’re providing proof and overcoming the objection “I don’t think this will work or I don’t think this will work for me.”

The reason it’s so easy to increase sales by talking less is you allow the prospect to think through their situation and discover on their own why they need your solution. As Ben Franklin says the best ideas are the ones you think are your own. Haven’t you found this to be true?

Yes, now you can discover the “7 Secrets” [http://increasesalescoach.com/]

Ladies, you’re destined to be a Sales Genie [http://increasesalescoach.com/sales-coaching-for-women]

Increase Sales Coach Gets Results Sales Training Can’t BECAUSE it’s never just a sales issue

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