Tag Archives: Leadership Coaching

Strategic Leadership

Mission, vision, values, goals, objectives, and strategic planning are just some of the leadership buzzwords of the late 20th Century. Virtually all professional executives have attempted to understand what all the buzzwords mean and make them a reality. Few have succeeded and most continue to search for what bridges the gap between leadership theory and leadership reality. That bridge may well be the new buzzwords for the 21st Century. They are “Strategic Leadership”.

Strategic Leadership is a process that is simple in its basic form, easily applied, and has the potential of yielding significant results. Leading strategically means having a comprehensive strategy for the immediate future. Unlike strategic planning, which is long term for the whole organization, Strategic Leadership is short term designed for the executive and staff.
Since September 11th, “doing more with less” has been the theme of many organizational budgets. With the economic instability, stock market uncertainty, the war on terrorism, and additional military conflicts on the horizon, many organizational priorities have changed. Many organizations are just trying to survive, as budgets have not increased or, worse yet, some have decreased. As a result, leaders are again called upon to be creative as they strive to accomplish their goals. Having to accomplish more than the available resources will allow, many leaders will be forced to try and accomplish more by doing more. Strategic Leadership offers the professional executive the solution too not only accomplishing more with less but by doing less.

“This short passage describes how an early CEO, CFO, HR Director (Moses) is being overwhelmed while leading the children of Israel toward the Promised Land. Help arrives one day in the person of Jethro, the Priest of Midian (who also happens to be Moses’ father-in-law). After a few days of observing Moses in action, Jethro takes him aside to offer some friendly advice. The following is a very loose translation of the conversation between what may well be the first management consultant-client relationship in recorded history.

Jethro: “Moses, your doing it all wrong! You’re wearing yourself out, as well as your people, by trying to do to much.” (i.e. accomplish more by doing more?)

Moses: “You may be right. I’m putting in very long hours and working harder and harder; but what else can I do? My people expect a lot from me, and I don’t want to let them down!”

Jethro: “Here is a better way to get the job done: Select some trusted subordinates, and instruct them to deal with all but the most important issues your people bring to them for judgment. In that way you may actually accomplish more for your people than you can by trying to do everything yourself.” (i.e. accomplish more by doing less?)

Exodus 18:24-27 picks up the story:

So Moses gave heed to the voice of his father-in-law, and did all that he said. Moses chose able men out of all of Israel, and made them heads over the people; rulers of thousands, of hundreds, of fifties, and of tens. And they judged the people at all times; hard cases they brought to Moses, but all the small matters they decided themselves. Then Moses let his father-in-law depart… to his own country.” (Lasagna)

Moses took the first of several steps required to implement Strategic Leadership. Strategic Leadership, similar in some respects to strategic planning, is about action, not just a written document that all to often sits on a shelf or in a drawer and is very rarely reviewed. Strategic Leadership is a daily process that should be reviewed at staff meetings. Effective Strategic Leadership is a fluid, dynamic process that requires constant vigilance. Integral to the success of Strategic Leadership is the P.O.L.I.C.E. Leadership Methodology:

P: Planning

O: Organizing

L: Liability/accountability

I: Information/communication

C: Control/accountability

E: Ethics/integrity

The P.O.L.I.C.E. Leadership Methodology ensures that the Strategic Leadership process is grounded on a foundation of accountability. With all of the scandals surrounding CEO’s of both public and private organizations, accountability to all stakeholders has come to the forefront and should make Strategic Leadership very attractive to the professional executive.

Like Moses, the professional executive must take that first step and come to the conclusion that there has to be a better way to accomplish the mission of the organization. The implementation of Strategic Leadership requires an introspective assessment of the programs, goals, and tasks of the organization. Many executives are biased in their assessment, which can degrade the effectiveness of Strategic Leadership. An outside review offers the best, unbiased assessment, to make educated decisions from.

In the second step, the executive is introduced to strategic thinking. “Strategic thinking means asking, Are we doing the right thing? Perhaps, more precisely, it means making that assessment using three key requirements about strategic thinking: a definite purpose be in mind; an understanding of the environment, particularly of the forces that affect or impede the fulfillment of that purpose; and creativity in developing effective responses to those forces.” (Bryson) In assessing those forces that can affect or impede the success, the executive and staff will determine the strengths, weaknesses, opportunities, and threats (S.W.O.T.) to each strategy. In particular, the executive must be cognizant of the budgetary restraints and political implications (threats) to certain strategies and initiatives. The executive will participate in the “I want” brainstorming session. Every executive in every organization has a vision of what they want to accomplish. Some are more realistic than others. “Fewer have a clear, succinct, and useful vision of success.” (Bryson) Sadly, many of their “I want” to accomplish will not come to fruition. Not because their goals are unrealistic but because so many executives are bogged down with the minutia of leadership (Moses) and can’t get many of the important (critical) things done.

During this session the executive is tasked to list the “I want” to accomplish for himself and the staff within the next year. The executive is encouraged to “shotgun” his ideas for the organization regardless of how unrealistic they may be. At this point, Pareto’s 80/20 Rule is introduced. Count Vilfredo Pareto (1848-1923) was an Italian economist who observed that 20% of his fellow countrymen owned 80% of the country’s wealth. He concluded that their success was dependent upon focusing on the critical few (20%) and they did not waste valuable time on the trivial many (80%). “The Rule and Its Corollary: Pareto’s rule states that a small number of causes is responsible for a large percentage of the effect, in a ratio of about 20:80. Expressed in a management context, 20% of a person’s effort generates 80% of the person’s results. The corollary to this is that 20% of one’s results absorb 80% of one’s resources or efforts. For the effective use of resources, the manager’s challenge is to distinguish the right 20% from the trivial many.” (Hafner) “The leader of an organization must remember that 80% of his problems come from 20% of the workforce; when 80% of your events are not within your control, focus on the 20% you can do something about. Utilizing the 80/20 Rule in tandem with strategic thinking, the executive determines what are the critical few (20%) on the list that he will need to concentrate on. The number of critical few will vary depending on the size of the organization. In addition, the P.O.L.I.C.E. Leadership Methodology is introduced into the process. A major component to the success of Strategic Leadership is the accountability factor. When the critical few and trivial many are established, then who is accountable for the achieving these goals, along with a reasonable timetable, is established.

In the third step, the facilitator will hold a meeting with the executive and the staff. The facilitator will explain Strategic Leadership, the 80/20 Rule, and S.W.O.T. to the staff. The executive will outline his critical few and a roundtable discussion should take place. All of the interactive sessions are informal and directed at achieving consensus through teamwork. All participants will discuss the pros and cons of the critical few. The end result, with the input of the staff, may be that some of the critical few are not feasible. Once a consensus has been reached, the executive will be assigned the task of writing out a strategy (plan) for accomplishing the critical few assigned to him.

In the fourth step, the facilitator will meet individually with each member of the staff. This is the “I will” accomplish development session. “I will” is an action statement. It is not, “I might, maybe, I think so, or I probably can.” The staff member will review each of the critical few that he is assigned and during discussion with the facilitator come up with a strategy (plan) to accomplish the goal. Staff members are not only responsible for their “I will” statement. They are encouraged to be future thinkers and empowered to state what they want to accomplish during the next year. The staff member will be assigned the task of writing out a strategy, and timetable for accomplishing the assigned tasks and the tasks they see as significant to their area of responsibility for the next year. Staff members will have the opportunity to discuss their strategies with the executive.

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Businesses Benefit from Leadership Programs

If you are planning to build a wonderful career, maybe you should first go through some preliminary training. Nowadays, there are very successful leadership programs being developed. Leadership programs will help you to acquire some very necessary skills. Leadership programs will give you the needed power to achieve the best both in your career as well as in your personal life. Leadership programs will be the management-training program you are looking for. As well as good professional training, they will help you gain self-confidence and self-respect, things that are very helpful in your private life. These programs are undoubtedly a very effective way to gain the assurances that you will need to be ready for a prosperous career and life.

I know from experience that a leadership program can easily improve and perfect a person because I have been teaching leadership courses for years. If you go to a leadership program with the right attitude, confident that you desire success, you will become a perfectly changed person. Naturally, there are people who challenge the necessity of the leadership programs. The success of the leadership programs depends usually on the way they are taught. As people who teach leadership programs are different, as different are the profits you can take from leadership programs. From young people to older, all of them make the best use of any type of leadership programs. You can choose between practically different leadership programs, although almost all of them have some fundamental elements in common.

One of the key components of all leadership programs is that they are aiming to build up abilities to work in a team. Some leadership programs even acquire this building of team-working abilities as the center of the whole leadership program. As an example, I will tell you that I have heard about leadership programs which center on the fulfilling of physical tasks as lifting every member of the group over a wall.

Of course, the point of this is not to gain muscle mass but to learn how to work as a team. This part of the leadership programs will teach you how to seek each member’s strengths and weaknesses. Leadership programs will teach you how to leave behind the egotism you have and to put all your strengths into the group work. This is probably the most important lesson that the future leader will learn from the leadership program.

The second fundamental component of leadership programs is that leadership programs usually tend to emphasize on self-confidence and self-esteem. A leader should be first of all self-confident. A leadership program has to teach you how to be convinced that everything you say is important. The leaders have not become leaders because they are more capable, or more intelligent than other people are. Surprisingly, it may turn out exactly the opposite thing. The leaders have become leaders because they more confidence than the other people to contend that what they say is important.

Morgan Hamilton offers expert advice and great tips regarding all aspects concerning business. Learn more at Leadership Programs [http://www.generalbusinessinfo.com/business-information/business-news/businesses-benefit-from-leadership-programs.html]

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Collective Leadership and Dysfunctional Leadership Teams

In my experience most leadership team members spend a day a month meeting together and the other 29 days complaining about what a waste of time it was and how they aren’t talking about the ‘real issues’.

Almost everyone I say that to cracks a wry smile. We’ve all seen it. Most of us have suffered the effects of it. Many of us have even been part of it. It seems to me that most organisations seem to survive in spite of the fact that their leaders don’t work effectively together – and yet few organisations are actually doing much about it!

But, before we get too smug, aren’t we all members of ‘leadership teams’? Whether it’s the team that heads our part of the organisation, things we’re involved in outside work or being part of the team that runs our household and family – we all have leadership roles which we share with others.

I call this kind of leadership Collective Leadership and I think it is a vital area that is little written or spoken about.

Levels of leadership

Essentially, collective leadership is where we need to lead together to achieve things that we cannot do alone.

It has been said that ‘nothing very significant in life can be achieved alone’ and it is easy to agree. Collective leadership, however, challenges our ideas of leadership.

Generally, when we talk about leadership we are talking about an Individual with some sort of positional power or authority whose role is to set direction first and then mobilise people towards it second.

This model is increasingly flawed in the modern world. However senior we get, we keep discovering that we don’t have direct or complete authority over the people we need to influence to accomplish things. Even where we do, our ability to exercise that authority is significantly diluted by the agendas of others and their ability to find creative ways to achieve their ends whilst doing the minimum possible to help us meet ours.

So why is it so hard to make leadership teams work?

The core of the problem is in the division of responsibilities. Ever since Henry Ford invented the production line, we have been ever more keen to divide up work and give people individual accountability for elements of it.

The big advantage of this is that each person can focus and specialise on their part of the jigsaw and, over the years, we have become more and more creative at ways of reinforcing that focus through measurement, performance management and reward of all kinds.

The challenge that this brings is that when groups with different responsibilities come together they become representatives for their agendas rather than members of a collective team. This in turn leads to meeting agendas that are typically full of items from each department seeking the support of the heads of other departments.

In this way the leadership team’s time together becomes crowded with decisions on marketing or operations or HR etc. Limited time means that, as a result, the big issues like strategy, customer service, processes, people and leadership are either not discussed at all or don’t get enough time.

Because they affect everyone they can only be progressed by the leadership team working together so they tend to remain unresolved as running sores. These in turn create a series of problems and symptoms in Marketing and HR and Operations that require top team agenda time…….

So what can we do to get our team working?

The first thing to do is to clarify what the big, collective issues are. My experience is that there is rarely a consensus on this and the way to begin is to talk to each member of the team to find out their views before presenting a consolidated view back to the team for discussion and agreement.

Once this is clear and agreed, meeting agendas can be changed to reflect these priorities. This will involve some debate and creative thinking about where the decisions that the team were previously making should be dealt with.

The team is likely initially to need help to work together in new ways. Typically these will be more ambiguous than the tactical content that dominated previously and will require new ways of preparing, discussing and listening in order to make progress.

It is also common for there to be relationship issues which need to be addressed (see ‘Have you ever wondered why… leadership team members don’t seem to get on’ on the website or in this newsletter.)

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Leadership Training

Leadership training is of paramount importance to those who aspire to be good leaders and stand tall among others. Leadership training improves communication skills and other qualities that are key to becoming a successful and confident leader.

Effective leadership training also entails helping individuals form an enterprising and immensely focused group. The leadership qualities assist an individual in making sure that members of the group function jointly in an efficient and constructive manner. Leadership training helps a leader to imbibe a sense of optimism in the group to which he belongs. The group’s members are guided by the leadership virtues of the key man.

A majority of times it has been observed that, despite possessing leadership skills, a person cannot flourish. This inability to come out in flying colors stems from the fact that the person is not conversant with the subtle techniques that help bring out the leader in him.

Individuals aspiring to be successful leaders may at times find that their efforts are undermined despite their best efforts. This is due to the fact that the individual lacks the motivation to overcome his obstacles. A proper and suitable training in leadership skills often helps one to overcome these barriers.

Leadership training generates the motivation that is otherwise lacking in individuals with potential leadership skill. It helps an individual in formulating a dependable, tough and admirable foresight of the future. This will make the persons associated with him regard him with deference and have faith in his capability. This would ensure that they would be eager to actively pursue the guidance provided by their leader. Leadership training helps one to convey his goals effectively to others so that they are reasonably influenced.

Leadership training helps be a composed and self-assured guide, and also instills in him the confidence to inspire trust in other persons.

Leadership Training [http://www.WetPluto.com/Corporate-Leadership-Training.html] provides detailed information on Leadership Training, Leadership Development Training, Corporate Leadership Training, Leadership Skill Training and more. Leadership Training is affiliated with Leadership Development [http://www.WetPluto.com/Leadership.html].

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The Optimal Leadership Model

Transformational Leadership and the Integrated Leadership Model

To optimize the rate of success in today’s competitive market, businesses must have an effective leader who will maximize the human resources available to increase market share. Transformational leadership focuses on developing leadership strategies that align an organization’s vision with the tasks performed. “A characteristic of Transformational leaders is that they create a new vision; a vision that separates them from competitors, and from where the organization is now” (Symons, 2006, p. 18). The behaviors exemplified by a transformational leader provide the effective leadership skills necessary to provide momentum that will innovate today’s businesses. “Over the past two decades, transformational leadership has emerged as one of the most popular approaches to understanding leader effectiveness” (Piccolo and Colquitt, 2006, p. 327).

The integrated leadership model emphasizes leadership behaviors which focus on establishing a relationship between increased job performance and customer satisfaction. Leaders can use the philosophy of the integrated leadership model to obtain the momentum necessary to motivate and maximize the utilization of human resources. The integrated leadership model illustrates a relationship between job satisfaction and customer satisfaction. Integrated Leadership Model promotes job satisfaction and motivates staff to participate in activities that will produce quality customer outcomes” (Perra, 1999).

Knowledge of Skill Levels

Gaining a broader understanding of employee’s skill levels is a behavior in transformational leadership that helps leaders to develop strategies to maximize the use of human resources. Leaders can use the practice of evaluating the behavior aspects of employees to determine how to provide successful motivation and stimulation for employees. “For leaders, understanding the differences in how generations approach authority, leadership, and loyalty can be especially important” (Salopek, 2006, p. 22).

The lack of knowledge on the skill levels of employees can cause an organization to have treats that have a negative effect on organizational performance. Successful leadership depends on a leader’s ability to develop strategies which maximizes the use of available resources. The process of maximizing the use of available resources includes matching skill levels with organizational tasks.

Understanding Core Objectives

Preparing employees to have a better understanding of an organization’s core values and objectives is an example of the utilization of the integrated leadership model. The awareness of employees on the values and objectives of an organization promotes consistencies in work ethic and performance. A better understanding of organizational values and objectives will assist leaders in providing the direction employees need in completing the mission and vision of the organization.

Lack of knowledge on the goals and objectives of an organization can negatively influence the performance of members of an organization. Rosen discusses how sales teams have the tendency to focus on only 20 percent of an organization’s customer based on the assumption that 80 percent of an organization’s revenue being generated by only 20 percent an organization’s customer base (Rosen, 2006). Building your sales team around the 80-20 rule contradicts the core objective of leadership which is, to make your people more valuable” (Rosen, 2006, p. 26)

Cultural Leadership

Focusing on cultural leadership is a behavior characteristic in the transformational leadership which enhances the merger of employee’s personal values with an organization’s values. In an interview with L. Daniel Jorndt, chairman and chief executive officer of Walgreens Co., Jorndt illustrates this confidence he has with Walgreens Company’s current culture. Jorndt stated,
True to the generations of leaders before them, the people who run Walgreen Co. today are not flashy. They don’t generate much media buzz, stage lavish parties or generate headlines like higher-profile corporate trendsetters. They speak plain, Midwestern terms about hard work, discipline and long-term rewards rather than short-term gains (Griffin, 2000, p. 221).
The interview portraits the strong cultural values which Walgreens has built over their 100 plus year tenure in the drug store industry.

The existence of sub-cultures within an organization can make it difficult for an organization to enforce its cultural values among the organizations employees. Businesses must evaluate and focus on ways to improve organizational management the awareness of the organizational values and desired cultural environment. Turman feels that organizational management includes using focused agencies designed to improve program management, and created or enhanced an evaluation culture within an organization” (2003).

Conclusion

To compete in today’s market place business must have the ability to maximize the use of available resources. Effective leadership will provide organizations with the direction and the vision needed to maximize survival. The behavior characteristics discussed by the author provide a collaboration of transformational leadership and the integrated leadership model to optimize organizational leadership. The combination of transformational leadership and the integrated leadership model represents an optimal leadership model for today’s competitive market.

References

Burns, J.M. (1978). Leadership. Harper & Row. New York. Retrieved June 26, 2006 from EBSCOhost Database.

Griffin, M. (2000, December). Positive, Productive People Are Key to Walgreens’ Success: An Interview with L. Daniel Jorndt. Chain Store Age. 76(12), 221. Retrieved June 28, 2006 from EBSCOhost Database.

Duta, A. (2005). Meta-Level Dialectical Interpenetrations in Transformational and Leadership. Conference Papers — International Communication Association, Annual Meeting. New York, NY. Retrieved June 28, 2006 from EBSCOhost Database.

Piccolo, R. and Colquitt, J. (April, 2006). Transformational leadership and job behaviors: The mediating role of core job characteristics. Academy of Management Journal. 49(2), 327-340. Retrieved June 26, 2006 from EBSCOhost Database.

Perra, B. (1999, January). The Leader in You. Nursing Management. 30(1), 35. Retrieved June 27, 2006 from EBSCOhost Database.

Rosen, Keith. (June, 2006). Kill the 80-20 rule. Qualified Re-modeler. 32(6), 26. Retrieved June 26, 2006 from EBSCOhost Database.

Salopek, J. J. Leadership for a new age. (June, 2006) T+D. 60(6), 22-23. Retrieved June 25, 2006 from EBSCOhost Database.

Symons, J. (April, 2006). The vision thing. e.learning age. 18-19. Retrieved June 26, 2006 from EBSCOhost Database.

I am currently pursuing my Doctoral degree in Business Administration to leverage my education with my work experience to further my development as an optimal strategic decision maker equip with the tools necessary to manage the challenges faced by today’s large corporations.

I am currently employed at IBM Corporation as a System P Sales Specialist. I have a strong sales, technical operations, and customer relations background due my job experiences and educational background. My employment experiences have enable me to master skills such as labor management, organizational development and training, technical expertise, conflict resolution, forecasting, organizational restructuring, as well as operations management.

I obtained my MBA in 2006 from the University of Phoenix and I received my BS in Computer Science in 1995 from Bethune-Cookman College.


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