Tag Archives: leadership effectiveness

Leadership

Leadership Coaching: An Insider’s Guide

What Exactly Is Leadership Coaching?

In the broadest sense, whenever you are working with someone acting in a coaching or mentoring capacity in an ongoing relationship to; raise your awareness, grow as a human being, develop your leadership skills and effectiveness, work through some of the common challenges managers and leaders face, close gaps between where you are now and where you want to be, translate goals into specific actions, change behavior, increase the impact you are having, and generally get better results – you could be considered to be engaged in some form of leadership coaching.

Who Seeks Coaching

Most clients that come to leadership coaching tend to be proactive and take their growth and development seriously. They are typically open-minded, high performers who are used to seeking out the best support and training available. However, a percentage of coaching clients may also be noticing elevated levels of stress or perhaps some early symptoms of disengagement or burnout.

Coaching is most valuable on the more important challenges clients face, or the bigger changes they seek to make, where they do not seem to be making the progress they desire. Generally speaking, the bigger the emotional investment in reducing the current level of discomfort, or achieving the payoff of the most desired outcome, the more someone will benefit from coaching.

How Does The Process Of Leadership Coaching Work?

There are hundreds and hundreds of well-trained and experienced coaches who work with leaders or aspiring leaders, and there is a wide array of approaches they take. On one end of the spectrum, let’s call it the “pure coaching” end, you have coaches who will work with a leader on whatever agenda the client brings to coaching. These coaches may or may not have relevant experience or additional training in any leadership or business competencies. However, if they are well-trained, they can assist the client get clear on an agenda that aligns with what matters to them, identify strengths, pinpoint gaps, evoke growth, set priorities, stay on track and get better results. (I know quite a few very effective and successful coaches who have no background in business or organization life, yet manage to add great value to their clients.)

On the other end of the spectrum, there are many coaches who are not only well-trained in the core coaching skills, but also have dozens of other qualifications and/or relevant personal experience in leadership issues. Let’s call this the “expertise” end of the spectrum. These coaches typically have training in a wide variety of assessments, team intervention protocols, or other specific competencies of common interest to leaders or their organizations. At this end of the spectrum, coaching is often kicked off with some form of assessment, or more elaborate intake process, which sets the learning agenda for the subsequent coaching.

In my experience the majority of leadership coaches fall somewhere in the middle of the spectrum. Here, in addition to being well-trained, they typically do have some relevant experience as a leader, and often have accumulated additional knowledge on topics of frequent interest to their leadership clients such as: common leadership models and competencies, leadership and communication styles, team development, confidence building, stress management, etc. However, here in the middle of the spectrum coaches may not lead with assessments or have as much of a prescriptive approach. Typically the majority of leadership coaches tend to meet whatever agenda a client brings to coaching. (With my leadership coaching clients the 3 most common topics that contribute the greatest value are usually: 1) Learning the various core leadership competencies – which include; challenging the status quo, developing a compelling vision that connects to all constituents, enabling/empowering others, walking the talk as a leader, and mastering the wide range of emotional and communication skills required to keep people emotionally engaged. 2) Understanding the different common styles of leadership, (commanding, pace setting, visionary, coaching, etc.) their strengths and weakness and when a particular style is most effective. 3) Stress and time management. Stress is the silent killer of countless leader’s initiatives and careers, and wreaks havoc with time management, overall energy and happiness levels.

Also, I would estimate that approximately half of all leadership coaching is done in-person, and half is done over the phone. There are some coaching agendas that benefit from in-person coaching. (For example if a coach is observing a client to team interaction.) However, the vast majority of coaching I do is very successfully done over the phone. The benefits of phone coaching is greater flexibility, a greater sense of confidentiality (which often translates into greater candor and thus faster change) and because no travel is involved, phone coaching is often more affordable.

Benefits – How Do I Know It Is Working?

In any coaching interaction, you should experience value quickly. (I tell my clients if they do not get value out of every session, they are free to leave at any time.) You should also expect the coaching process to be overwhelmingly positive. Meaning, coaches are trained to build on your strengths and help you keep emotionally connected to the best possible outcome while you work to close any gaps or move past current obstacles. (There is a good reason for this. Modern neuroscience has shown that none of us can grow or change optimally when we are too stressed out or solely focused on our shortcomings.)

In terms of tangible benefits, over the years there have been a few ROI studies on the value of coaching. One study conducted by MetrixGlobal, LLC, found the Return on Investment of coaching was calculated to exceed 500%.

Other industry studies have shown the percentage of clients reporting topic specific benefits in the following areas:

· Self-awareness: 67.6%

· Setting better goals: 62.4%

· More balanced life: 60.5%

· Lower stress levels: 57.1%

· Self-discovery: 52.9%

· Self-confidence: 52.4%

· Improvement in quality of life: 43.3%

· Enhanced communication skills: 39.5%

· Project completion: 35.7%

· Health or fitness improvement: 33.8%

· Better relationship w/ boss, co-workers: 33.3%

· Better family relationship(s): 33.3%

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Leadership

Measuring Leadership Effectiveness

It’s easy to get caught up in leadership skills and development. Plus, when things are going well, it’s even easier to ignore any measurements that tell you how effective the leadership really is in your organization. There are numerous ways to measure effectiveness, but all of these analytics occur in four broad categories. Let’s examine each category of leadership measurement.

The first category of leadership measurement is in the subjective realm. When subjective measurements are mentioned, people have the tendency to dismiss them. But can the subjective measurements of your organization tell you how effective the leadership is? Absolutely. First, and in general, you must take an honest look at the overall morale of the organization. Is it deflating or non-existent? Or is morale high, even in the face of new challenges and obstacles? Low morale is a good indicator that leadership is not effective. What about participation and attendance? For example, if you begin to offer “town hall” style meetings or “brown bag” lunch sessions, are you hard pressed to find anyone who is interested? If you have to beg people to communicate or improve, that’s another subjective measurement of leadership. Is innovation a part of every day life at your organization? What about continuous process improvement? Do people feel comfortable speaking out when they see inefficiency better ways to do things? If not, this is a definite sign that leadership needs to step up.

From the subjective, you can move into numbers-based metrics. Often, the numbers of the organization can tell you if leadership is effective. For example, what does productivity look like now as opposed to last year? Is a temporary “dip” occurring, or is the trend headed down? Other areas of measurement for leaders can be efficiency and mistakes. Are employees making fewer or more mistakes now? Are the errors being corrected in a timely manner, or are they being left to languish? How are sales? Are numbers up or steady, even when times are bad? Take a close look at your customer service, both internally and externally. Are there numerous complaints making it to your level, or are they being resolved at lower levels? You can look at the metrics that are used to determine the health of the organization and make a link back to leadership, especially on those metrics that are not linked to pay or bonuses. Remember that poor organizational performance can be related to many issues, such as market forces, poor positioning, or just bad economics. But also keep in mind that by taking a serious look at these metrics, you can adjust leadership accordingly.

Another method of measuring leadership effectiveness is the implementation of a leadership index. An index is a targeted measurement tool that associates complete regarding their managers or leaders. Essentially, it’s an evaluation of the leader using the skills, behaviors, and attitudes that are found to be appropriate for the organization. In simple terms, you may see questions such as, the person “treats me with respect” and “helps me work on continuous improvement”. The evaluator is asked to give anonymous, confidential answers about the leader. The leader gets to see his or her results and can work on a development plan from those results. There are numerous systems that can create the leadership index for the organization, or you can do it on your own. The main thing to remember is that using generic leadership behaviors, skills, and attitudes will not give you the best picture of effectiveness. The organization must determine what skills and behaviors are most appropriate to its leaders.

One of the final methods of measuring leadership effectiveness is related to the leadership index. You can also measure leadership potential. Using a similar index, the organization can measure how leaders are being groomed and encouraged at lower levels. A large number of potential leaders tells you that leadership is effective at the organization – and that it is catching on at all levels. The fact that a leadership pool is developing on its own tells you that your leaders are indeed leading effectively.

These are broad-based areas of measuring leadership effectiveness. Take the time to look at your organization, its size, and its leadership requirements in order to determine what measurements are appropriate.

Copyright 2009 Bryant Nielson. All Rights Reserved.

Bryant Nielson – Learning & Development Expert – assists executives, business owners, and top performing sales executives in taking the leap from the ordinary to extraordinary. Bryant is a trainer, business & leadership coach, and strategic planner for many sales organizations. Bryant’s 27 year business career has been based on his results-oriented style of empowering.

Subscribe to his blog at: [http://www.BryantNielson.com]

Article Source: https://EzineArticles.com/expert/Bryant_Nielson/142446

 

Leadership

The Quakers, A Sword, And The Leadership Talk

William Penn (1644-1718),founder of what would become the state of Pennsylvania, was on the receiving end of a succinct Leadership Talk that still reverberates down the centuries and into your everyday leadership challenges.

In his youth, Penn became an ardent Quaker. When he asked George Fox (1624-1691), the founder of the non-violent religious sect, if he should continue to wear a sword, a standard part of the dress of Penn’s aristocratic class, Fox replied, “Wear it as long as thou canst.”

Fox’s reply not only illustrates a principle of Quakerism but also a principle underpinning a leadership process I have been teaching to thousands of leaders worldwide during the past 21 years: the Leadership Talk.

Get the Leadership Talk right, and it can boost your job performance and career in many ways. But you can’t get the Leadership Talk right unless you understand this principle.

What is a Leadership Talk? You can understand it by first understanding “the hierarchy of verbal persuasion.” The lowest levels of the hierarchy are speeches and presentations. They are methods for communicating information. The highest level, the most effective way for a leader to communicate, is through the Leadership Talk. The Leadership Talk not only communicates information; it does something much more: it helps the leader establish deep, human, emotional connections with the people they’re talking to, enabling them to be much more effective.

As to the principle: it goes right to the heart of Fox’s reply to Penn. Fox ardently believed that every human has an “inner light and spirit.” The Quakers were guided by that light which they believed came directly from God. They refused to bow to authority and endorsed pacifism. Implicit in Fox’s reply was that it was Penn’s choice, not any mandate from Fox or anyone else, that governed the situation.

The Leadership Talk recognizes that leaders do nothing more important than get results; and the best results happen not when leaders are ordering people to go from point A to point B, say, but when they are having them want to go from A to B. Instill “want to” in others is what the Leadership Talk does. That “want to” cannot be mandated; it is the free choice of the people. In other words, great results happen in the realm of free choice of the people you lead.

The Leadership Talk creates an environment conducive to people exercising free choice. In order to create this environment, you must first ask three questions about the people you’ll speak to.

(1) Do you know the needs of the people? (2) Can you bring deep belief to what you’re saying to them? (3) Can you have the people take action?

If you say “no” to any one of these questions, you can’t give a Leadership Talk.

Asking and answering these questions many times daily throughout your career with people of all ranks and functions will help you create a fortunate environment of free choice leading to great results.

Let’s see how these questions played out with Fox and Penn.

DO YOU KNOW THE NEEDS OF YOUR AUDIENCE? Fox’s reply went to the heart of Penn’s needs. Penn was the scion of an aristocratic family who in his youth had powerful religious experiences. Penn’s needs were clear: He wanted to live by the imperatives of those experiences, which were deeply and personally felt. Fox’s spiritual revelations, to use a Quaker saying, “spoke to his condition.”

CAN YOU BRING DEEP CONVICTION TO WHAT YOU’RE SAYING? George Fox certainly spoke with conviction. Penn described Fox in his journal as “…. plain and powerful in preaching, fervent in prayer … a discerner of other men’s spirits, and very much master of his own.” He added that Fox was able to “speak a word in due season to the conditions and capacities of most, especially to them that were weary, and wanted soul’s rest …. valiant in asserting the truth, bold in defending it ….” The two met when Fox was being jailed frequently for his beliefs. Coming from a man holding such deep convictions and being repeatedly jailed defending them, the words “Wear it while thou canst” deeply impressed William Penn.

CAN YOU HAVE THE AUDIENCE TAKE ACTION? The next time Penn saw Fox, he was not wearing his sword. He said, “I wore it as long as I could.” He would never wear a sword again. After he joined the outlawed and persecuted Quakers, he was exiled from English society, thrown out of Oxford University, and arrested several times. Yet he never wavered from promoting and living by the Quaker ideals. That action, NOT putting on his sword (sometimes the best action is no action) when all of social convention cried out that he should, was made all the more notable and instructive because it came from his own deeply-felt urging.

Mind you, don’t mistake the Leadership Talk principle of free choice as some psychological delicacy. I’m talking results here. Leadership is all about getting results. The principle does and should have practical functions. The point is those functions are best manifested in environments of deep, human, emotional relationships. Such relationships can most effectively be established by your being open to and trusting in the choices people make. Guided by the principle of “Wear it as long as thou canst”, you can markedly improve your leadership effectiveness.

2006 © The Filson Leadership Group, Inc. All rights reserved.

The author of 23 books, Brent Filson’s recent books are, THE LEADERSHIP TALK: THE GREATEST LEADERSHIP TOOL and 101 WAYS TO GIVE GREAT LEADERSHIP TALKS. He is founder and president of The Filson Leadership Group, Inc. – and for more than 21 years has been helping leaders of top companies worldwide get audacious results. Sign up for his free leadership e-zine and get a free white paper: “49 Ways To Turn Action Into Results,” at http://www.actionleadership.com. More about the Leadership Talk: [http://www.theleadershiptalk.com]

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: [brent@actionleadership.com]/>

Article Source: https://EzineArticles.com/expert/Brent_Filson/1911

 

Leadership

Turbo Charge Your Career With The Most Powerful Leadership Tool Of All: The Leadership Talk Part 3

To develop and deliver a great Leadership Talk, you must understand that every Talk has three important parts. (1) Audience Needs. (2) Strong Belief. (3) Action.

(1) Audience needs: The first step in putting together a Leadership Talk is to understand the needs of your audience. As I explained in Part Two, they cannot be ordered to be your cause leaders. Their commitment is one of free choice. They will not make that choice unless they believe that their being your cause leaders will in some way help solve the problems of their (not your) needs.

All needs are problems. All problems are crying out for solutions. When you are helping them with those solutions, you are a long way down the road of motivating them to make the choice to be your cause leaders.

When you answer these questions, you have a good idea what their needs are. (1) What is changing for them? (2) Who would they rather have leading them besides you? (3) What action do they want to take? (4) What do they feel? (5) What do they fear? (6) What’s their major problem? (7) What makes them angry? (8) What do they dream?

(2) Strong belief: Knowing your audience’s needs is important, but it’s only the first step in developing a Leadership Talk. The next step involves strong belief, not just your belief but theirs. Clearly, you must believe in the cause. But your belief is irrelevant. After all, if you didn’t believe in the cause, you shouldn’t be leading it. The key question is can you transfer your belief to them so that they believe in it as strongly as you do and will commit to becoming your cause leaders?

As I explained in Part Two, you are asking people to take leadership for your cause. Taking leadership is a special undertaking, calling for a special commitment. People will not undertake leadership lightly. It is not your choice for them to take leadership. It is their choice. And to weigh the pros and cons of that choice, they want to know two things: who you are and why you are there.

You must tell them or they will tell you. And if they tell you, you may not like what they say.

As to who you are: In their eyes, who you are involves your knowledge/skills as to meeting the challenges of the cause and your commitment to that cause. If they perceive that you have weak knowledge/skills and/or weak commitment, they’ll peg you as unworthy and maybe worse, untrustworthy.

As to you why you are there. There is only one answer to why you are there: They must know that you are there to help them solve the problems of their needs.

Without communicating strong belief on both counts, who you are and why you are there, you cannot give a Leadership Talk to motivate them to be your cause leader.

(3) Action. It’s not so much what you say that’s important when giving a Leadership Talk, it’s what the audience does after you have had your say. The function of The Leadership Talk is to have people take action that gets results — and more results than simply average results, more results faster, and “more faster” on a continual basis.

Once you begin to see your leadership interactions in terms of physical action, you’ll see your leadership, and the way you get results, in fresh ways. Challenge your cause leaders to take physical action by asking them, ‘What three or four leadership actions, PHYSICAL ACTIONS, will you take to achieve the results we need?’

Having people move from simply saying they will do things to actually taking the physical action to do them will dramatically increase
the effectiveness of your Talk.

I’ve been teaching the Leadership Talk to thousands of leaders worldwide during the past 21 years. Many of them have found that the difference between the Leadership Talk and presentations/speeches is the difference between typewriters and wordprocessors. I remember using a typewriter. I was happy using it. I had no idea that I needed a wordprocessor. But when I bought a wordprocessor and went through the trouble of learning how to use it, I saw how badly I had needed it all along. I saw that it was a quantum leap in terms of speed, efficiency, and productivity over a typewriter. So it is with the Leadership Talk and presentations/speeches. Once you go through the trouble of learning how to use Leadership Talks then applying them consistently on a daily basis, you will find they can transform your leadership effectiveness and boost your career in ways presentations and speeches could never do.

Such transformations won’t happen immediately. It will take you awhile to learn the processes and be comfortable using them. Since you’re not in one of my seminars, where the participants learn tested processes to create and deliver Leadership Talks in a relatively short period of time, you’ll have to rely on putting them together piecemeal.

But in these initial stages of developing and delivering Leadership Talks, putting them together piecemeal is an effective way of beating the learning curve. After all, leadership is long and careers are short. You are not learning to give Leadership Talks as a short term endeavor. It should be a career-endeavor. Step by step, be constantly aware of the three triggers, Need, Belief, Action. Speak from and to those triggers. You may discover that giving Leadership Talks consistently is the best thing that ever happened to your career.

2005 © The Filson Leadership Group, Inc. All rights reserved.

PERMISSION TO REPUBLISH: This article may be republished in newsletters and on web sites provided attribution is provided to the author, and it appears with the included copyright, resource box and live web site link. Email notice of intent to publish is appreciated but not required: mail to: brent@actionleadership.com

The author of 23 books, Brent Filson’s recent books are, THE LEADERSHIP TALK: THE GREATEST LEADERSHIP TOOL and 101 WAYS TO GIVE GREAT LEADERSHIP TALKS. He is founder and president of The Filson Leadership Group, Inc. – and for more than 20 years has been helping leaders of top companies worldwide get audacious results. Sign up for his free leadership e-zine and get a free white paper: “49 Ways To Turn Action Into Results,” at http://www.actionleadership.com. For more on the Leadership Talk: [http://www.theleadershiptalk.com]

Article Source: https://EzineArticles.com/expert/Brent_Filson/1911