Holistic Leadership

Preface

The purpose of this article is to present an integrated model of leadership. I call this Holistic Leadership, one founded upon the premise that each of us must strive throughout our lifetime to become a centered individual who is able to effectively use the four principal components of leadership. Of particular significance is to understand the importance of the whole and the inter-relationships among the components and their elements.

My approach is not to focus on leadership equals position in an organization (i.e., management), but rather to talk about it as being resident in each and every one of us. It’s important that any discussion on leadership be integrated with individual, team and organizational learning. Although an effective leader must be able to adjust her style to the circumstances and people she leads, this must also be done in the larger context of a learning culture.

So what is a learning culture? To paraphrase Peter Senge (The Fifth Discipline), a learning culture exists when people collaborate to create their own future. From my perspective, this means that leadership must be shared if this is to indeed happen, and that people must work continually towards becoming holistic leaders.

Why All the Fuss?

The roles that people (managers and staff) play in today’s organizations have become much more dynamic. They face greater complexity in their work environments as a result of the evolving and more sophisticated needs of clients; growing interdependency in the global economy; technological change; changing organizational structures and work processes; an aging population, and fiscal pressures. For those in managerial positions, these individuals must not only be able to respond to the needs, values and aspirations of their staff, they must also anticipate changes in the future.

To help their organizations thrive in a rapidly changing economy and society, everyone must practice some form of leadership. While working in a collaborative manner with co-workers is key to helping their organizations succeed in the 21st Century, enhancing one’s personal leadership is critical, and this requires self-discovery and self-awareness.

In his book Principle Centered Leadership, Stephen Covey stresses the importance of people achieving balance and greater fulfillment in their lives by following correct principles. Doing so gives people a base for all of their daily decisions. From a leadership perspective, this is especially important because it instills a sense of stewardship, an essential element in effective leadership. As Covey states:

When people align their personal values with correct principles, they are liberated from old perceptions. One of the characteristics of authentic leaders is their humility, evident in their ability to take off their glasses and examine the lens objectively, analyzing how well their values, perceptions, beliefs, and behaviors align with “true north” principles.

The need has never been greater for leaders – at all levels – who are capable of functioning effectively in organizations in which diversity and interdependence have become two major yet opposing forces. This requires new behaviors for leaders if they are to succeed in this new and complex environment. Let’s now look at a model I’ve called The Holistic Leader: The Four Components & Their Principal Elements.

The Holistic Leadership Model

Note: Please visit my website (see the resource box at the end of this article) to view a diagram of the model. Click the button ‘Holistic Leadership’

At the core is the Centred Individual, representing the person who has attained a high level of comfort and competency with the four primary leadership components. One may prefer to see the centred individual as having achieved balance. That’s fine, as long as it’s understood that balance does not mean using the four components in equal measures. Instead, the centred individual is able to seamlessly alter her leadership behaviour to meet the needs of her followers and co-workers under a given set of circumstances.

Because leadership does not exist unless there are followers, it stands to reason that at the core of the issues that demand the attention of leaders is people. This model was created with people as the cornerstone. Moreover, it respects the need for formal, managerial leadership and informal, shared leadership. Both are needed to support one another in an age of uncertainty, paradox, and speed.

Teaching

Much has been written on the need for leaders to be coaches and mentors. This is indeed essential to their effectiveness. But Teaching, as a key leadership component, is broader, encompassing the learning organization concept. Some writers have used the expression The Teaching Organization in place of the learning organization. Teaching becomes the responsibility of everyone in the organization. It begins from the inside. This is the quest for personal mastery: to continually strive to improve oneself, and in turn to share with others. In essence, we become stewards for teaching, because it is seen in the organization as highly valued and necessary to its long-term success.

To be a “teacher” means being open, both to self-discovery and to the views and feedback from others. Reflection and inquiry are critical if this is to occur, for without them we are not able to slow ourselves sufficiently to explore new meanings and possibilities. Teaching is fundamental to effective formal and informal leadership.

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Authentic Leadership – A Personal Philosophy

“I am your servant. I do not come to you as a leader, as one above others.”

These words were uttered by Nelson Mandela several years ago, and serve as an important reminder of how one individual maintained his dignity and integrity while being incarcerated for 27 years as a political prisoner in South Africa. Mandela’s own leadership journey continues to serve as an inspiration to people around the world. His ability to rise above the inhumane treatment from his jailers and others in positions of power at the time reflect authentic leadership.

The purpose of this article is to share some of what I have learned over 15 years as a student of leadership, and to challenge the reader to take the time in the weeks ahead to reflect on their own personal leadership and to ask themselves the question: Am I an authentic leader?

I have studied the question of what do we mean by the word ‘leadership’ over a long period of time. Is it something that each of us can develop, or is it the domain of only a few. Many writers on the subject argue that leadership can be learned. I’m not quick, however, to reject the older school view that leadership is something with which people are born. For example, it was Aristotle who made the comment: “From the moment of their birth, some are marked for subjugation, and others for command.”

Many of the contemporary thinkers on leadership reject that leaders are born. But I believe that this is what I’ll call the pendulum effect, in which people jump onto a new theory after abandoning an older one. Now, it’s argued that everyone can be developed into a leader.

I’ve identified an approach to address the issue of who possesses leadership in an organization or a community. It consists of two types of leadership: Big L and Little L. My personal view is that only a few of us will ever have the dynamic leadership behaviors and skills to lead organizations, private, public or non-profit, large or small, or the populace of a country, state or province. Only a few of us have what it takes to be a Big L leader.

What propelled people like Winston Churchill, Mohandas Gandhi, Golda Meir, Margaret Thatcher, and Nelson Mandela to be world-class leaders? For those who are sports-minded, consider the great athletes like Bobby Orr, Billy Jean King, Wayne Gretsky, or Mohammed Ali. Or how about such vocalists as Aretha Franklin, Céline Dionne, or Beverly Sills?

These individuals possessed an innate talent and drive that propelled them to succeed. Why do some children at a very young age show an incredible skill in a certain discipline, yet other children work hard but only attain a certain level of proficiency?

To lead an organization, especially in today’s turbulent world, requires someone with unique abilities. Some of these can be learned. But there needs to be an inner drive and vision that causes that individual to want to lead others. This raises the issue of power and status, for which many people strive in their efforts to rise to the top.

Power can be an important component of effective leadership, provided it is used properly and for the right purposes. When top leaders abuse power by controlling and manipulating their subordinates, then these are not Big L leaders. They may be good managers, but when it comes to inspiring people and leading with integrity, they fall short of achieving this.

The late Peter Drucker believed that leadership must be founded upon a constitution. Otherwise, irresponsibility will result. He made the following powerful statement some years ago:
“I am amazed that today’s prominent writers on leadership do not seem to realize that the three most charismatic leaders in all recorded history were named Hitler, Stalin and Mao. I do not believe that there are three men who did more evil and more harm. Leadership has to be grounded in responsibility. It has to be grounded in a constitution. It has to be grounded in accountability. Otherwise, it will lead to tyranny.”

Drucker was an advocate for shared leadership. He believed in employee responsibility and the need for a “self-governing community,” where individuals and teams share in many managerial activities. This brings me to the concept of Little L leadership.

This is the leadership we see displayed throughout organizations and community. It is the day-to-day acts and behaviors that people at all levels engage in. However, there are those who just are not interested in showing leadership behaviors, or at least for the time being. That’s okay. Some of them will gradually come on board, while others will continue to want to be led by their peers and managers. This brings to mind a quotation from physicist David Bohm: “The ability to perceive or think differently is more important than the knowledge gained.”

This is a key point to remember when reflecting on our personal leadership styles and potentials.
It comes down to each of us being authentic in how we conduct ourselves. We need to strip off the facades we wear and own up to our weaknesses, limitations and warts. When we’re honest and open with ourselves and others, we gain greater confidence and self-respect, plus respect from others. Be true to yourself and others will be true to you.

I’ll share a personal example. When I was in my early 30s I was promoted to manager of a team of economists. While I had the technical skills and knew the work, I had zero management training. Because of my own insecurities and wanting to do a good job, I became a bit of a micro manager. That was until a couple of the young economists straightened me out. It took a while but I learned to eventually let go and share the leadership within my branch. I was still the managerial leader, but the people with whom I worked certainly took a lot of initiative and consistently demonstrated leadership in their own ways. There’s no magic formula or cookie cutter approach to this. Each of us has to find our own way. In my case, I had to fall on my nose a number of times.

Here are three questions you may wish to reflect on when it comes to developing your leadership skills:

1. What are my strengths and weaknesses? (Be honest with yourself)
2. What do I need to do to be more adventurous and risk-taking?
3. How can I inspire others to want to work towards a common purpose?

I’ll share one piece of advice, something I’ve learned: If you want to inspire others (an essential part of leadership), you need to be passionate about your cause.

I recall watching a PBS program a few years ago that looked at the head surgeon of an emergency room in a large US city. As you can imagine, an ER can be an extremely hectic and stressful place in which to work. People have to know their duties and understand the interdependency of their efforts.

What struck me most about watching the surgeon (a middle age Black man) was his calmness in dealing with highly stressful situations in the midst of chaos – multiple victims of car accidents and victims with gunshot wounds. As he stated to the journalist: “My staff look at me to keep it together. If I lose it, they lose it.” When his shift finished, where did he go? Home? No, he went to do volunteer work with inner city Black children. For me, this man showed exemplary leadership. But this prompts the question: was this Black man born as a natural leader, or did he develop his leadership skills over time?

Each of us needs to see our personal quest for leadership as one that first starts with the discovery of who each of us really is. We need:

To know ourselves,
To hear ourselves,
To tell the truth to ourselves,
To be honest with ourselves.

Once we address these questions and reexamine our values and beliefs, we’ll be ready to move forward in our leadership journey. Yes, leadership skills can be learned. But the first step is a process in which we look inside ourselves.

This journey is a very personal and private one. We may or may not to wish to share with others along the way. However, one thing needs to be clear and that is every leader must go though it.

Authors Kouzes and Posner express this beautifully when they state:
“You can’t elevate others to higher purposes until you’ve first elevated yourself….You can’t lead others until you’ve first led yourself through a struggle with opposing values….A leader with integrity has one self, at home and at work, with family and with colleagues. Such a leader has a unifying set of values that guide choices of action regardless of the situation.”

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The Role of Leadership in Business Success

The role of leadership in achieving business success is indisputable. Great leaders who create great businesses are “made” not “born”. You know why? True leadership is learned; it is not automatic. To answer the question whether leaders are made or born, great theorist, Mr. Bass, postulated the all time Bass Theory of leadership (1989 &1990). He said that there are three theories of leadership.

Firstly, the Trait Theory, which says that some personality traits may lead people naturally into leadership roles. Secondly, Great Event Theory, which believes that a crisis or important event may cause a person to rise to the occasion. And thirdly, the Transformational Theory, which says that people can choose to become leaders and learn leadership skills. This third theory is the bases for this article.

In other words, you don’t have an excuse to say you are waiting to locate your leadership traits before you can become a leader or wait for a crisis situation to arise before you assume leadership role as the Great Event Theory asserts; but that you choose to become a leader by learning leadership skills as the Transformational Theory stipulates.

You see, we are all born with leadership potential wrapped in us. But it is our responsibility to develop it, nurture it, and birth it out. It won’t just come out on its own. It requires your attention to develop it and it is about you choosing to become a leader.

A philosopher once said that there are five domains of leadership: self-leadership, leading another person, leading a group, leading an organization or business, and finally, leading a nation. If you look critically at the five domains as outlined above, you can see vividly the progressions that one undergoes to become a leader. You cannot lead others talk less of leading an organization if you cannot lead yourself.

All that your business is today and all that it will become tomorrow will be as a result of your state of leadership in directing the course of the business. As Warren Bennis, a leadership expert said, “A business short on capital can borrow money and one with poor location can move; but a business short on leadership has little chance of survival.”

What is leadership? What does it mean to be a leader? And how does leaders and leadership impact on business or organization? Let’s begin by looking at definition of leadership. Leadership is an influence relationship between leaders and followers who intend real changes and outcomes that reflect their shared purposes.

Leadership involves influence, it occurs among people, those people intentionally desire significant changes, and the changes reflect purposes shared by leaders and followers. An important aspect of leadership is influencing others to come together around a common vision. Thus, a leader is a visionary who influences, motivates, communicates, and energizes the followers to do what ordinarily they may not be willing to do themselves.

The impact of leadership in building a successful business is quite enormous. Firstly, leaders make things happen—They are the catalyst for business success; they challenge the status-quo; they are vision-driven; they think differently. Secondly, leaders manage through times of change—They determine direction; they are goal-setters and goal-getters; they move organizations from where they are to where they need to be. And thirdly, leaders are revolutionaries—They face reality and mobilize appropriate resources; they encourage others to do the same; they leave a footprint that cannot be erased.

These are the Jack Welch of the 21st Century who turns a dying business to a multi-billion dollar business. In his quest to better define the roles leaders plays in their business or organisation, Leadership expert, John Maxwell, stipulates the five levels of leadership: The positional leader, the relational leader, the result oriented leader, the people development leader, and finally the respected leader. The big question now is: what level of leader are you in your business?

Elvis Ukpaka provides impact-FULL Leadership, Self-Improvement and Business Development training and coaching solutions to high profile individuals and organisations. His reputation for helping people achieve peak performance at work, and in life, derives from a burning passion to deliver unparralleled value, by empowering his audience to actualise their potentials to become successful leaders and high performers.

To gain access to more of Elvis’ tested wisdom and insight, on how to achieve peak performance – and leadership – that gets the NEEDED results, go to http://www.elvisukpaka.com, to signup for his Peak Performance Leadership Newsletter. You can reach Elvis directly via Email: elvis@elvisukpaka.com or Phone: 234-802-367-1070.

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Sales Coaching – Revealed – 4 Rewarding Methods to Make Money Through Coaching

You can really make more money through sales coaching. How? These coaching programs can help your sales people improve their selling skills. When this happen, they’ll be empowered to easily convince your prospects to make a purchase. As you know, this can lead to more sales and more revenue.

To make your sales coaching more effective, I recommend that you focus your sessions on these aspects:

1. Active listening. You will need to teach your sales force to listen actively to your prospects not only to make these people feel valued but also for your sales personnel to get a deeper understanding about their needs and demands. Teach your team not to do all the talking during the sales process as this can easily frustrate potential buyers.

2. Probing questions. Teach your sales force to be more inquisitive when talking to your prospects especially if these people are not giving them clear picture of their problems. Tell them that the probing questions they use must be open-ended, succinct, simple, and easy to understand.

3. Sell value. It’s important that you make your sales personnel realize the importance of selling value as this can affect the buying decisions of your prospects. Teach them how to properly communicate the benefits, selling points, and competitive advantage of the products and services they offer to make them extremely valuable and useful to the eyes of your potential buyers.

4. Close the sale. Your sales people must know the best ways to close the sale. Coach them how to create a sense of urgency to easily get their prospects to swipe their credit cards.

By the way, would you like to get the newbie-friendly insider’s secrets to building a stable, thriving business online… year after year? Swing on by our friendly Business Builders Cafe at http://infobusinessuniversity.com/cafe for the latest freshly-made marketing techniques… that just plain work beautifully. You’ll love what you receive!

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Sales Coaching – Revealed – Intriguing Methods to Excel at Coaching

If you are a sales manager, it’s a must that you coach your sales team so they can be more productive. Here’s what you need to do:

1. Identify areas of opportunities. The first thing that you need to do is to analyze the weakness of your selling processes and the areas of opportunities of your sales representatives. They might not have great communication skills, they maybe struggling when faced with objections, or they may not be persuasive enough to get people to buy. Knowing the things that you need to work on ahead of time can help you make your coaching programs more targeted thus, more effective.

2. Design coaching modules. Design modules for each area of opportunities. Include all the information that you need to share and all the activities that your trainees will need to perform in order to improve their performance or in order to overcome their issues during the selling process. Make sure that your modules contain all the answers to their questions and all the instructions on how they can properly deal with their issues.

3. Medium. Aside from doing one-on-one and group coaching programs, you can also use the internet or the phone when conducting coaching sessions. Every medium has pros and cons. Research and identify which one is more effective and use it. You can also run surveys to know the preferences of your target audience.

4. Feedback. Solicit feedback from your trainees after each training sessions. Ask them if they find it useful. Take each feedback seriously so you’ll know what you need to improve on to make your future coaching sessions more effective and more impacting.

By the way, would you like to get the newbie-friendly insider’s secrets to building a stable, thriving business online… year after year? Swing on by our friendly Business Builders Cafe at http://infobusinessuniversity.com/cafe for the latest freshly-made marketing techniques… that just plain work beautifully. You’ll love what you receive!

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