Tag Archives: Sales coaching

Sales Coaching – Sales Phone Follow Up and Email Follow Up Methods

I am often asked the question:

“How do I know If and How I should follow up with a prospect that showed some moderate interest, but I have not heard back from them recently?”

It depends on each individual situation. In some cases it will be best to let it go immediately and in others it will be best to have a clear follow up process. Each situation needs to be evaluated. I have witnessed sales professionals/business owners chase after opportunities way too long, and I have also helped them implement a highly professional follow up method to eventually do business with very large clients. It is essential that your follow up process does not put the prospect on the defensive or cause any pressure at all.

In general, when someone is not responding to a voice mail or phone call after they showed mild to moderate interest, it means something may have changed. Or it means they realized they showed some interest, but have a hard time saying,”No” and they don’t want to have to tell you that they don’t want what you have to offer. Hence, they just choose to ignore the sales person, knowing eventually they will go away. This sometimes is easier than saying,”No thanks, we have no interest in your product or service.”

So, what can you do? First, in your meeting or conference call where they showed mild to moderate interest, it is essential that the next meeting and next step is clearly covered.(Before you leave!) Ensure it makes sense for your business and for *their business goals* most importantly. Don’t leave the meeting without next action steps in place. That will help prevent all of this. Yet, if it is too late, and that step was missed or steps were canceled or there was a major delay,

Here are some other ideas:

Make it easy for them to say “No.” Let them know, it is ok, if you don’t want and need this, it is not for everyone. You can even tell them,”It is OK to say ‘no’ and that you don’t want this.” Guess what happens when you do this? They respect you, and feel no pressure to say ‘yes’ or ‘no.’ You are not trying to push anything on them either way, you are just trying to find out if there is a mutual fit or not to do business. You clearly explain that it may not be for them, and that is ok. Make it easy for them to say,”No thanks,” and you will quickly filter out those prospects who are a good mutual fit, and those who are not. You will then find yourself spending more time with those who may be a good fit, versus chasing those who are not a good fit.

So, to tie this back into the question, think about how you can implement this philosophy into your selling, your voice mails and emails when you get to this stage(If you failed to set next steps or the actions plans changed)

Example:”Mr. X, I know we spoke 3 weeks ago about your specific ‘marketing goals’ and how our ‘ABC Service’ can help you achieve them this quarter. I have not heard back yet on the information we needed to finalize the program. I just want to let you know, it is ok, if you are no longer interested or if you don’t need this service any more, but if you could kindly let me know, either way, I would greatly appreciate it. Thank you.”(The script should take 25 seconds which is a short enough voice mail and very appropriate) You could also tie this messaging into an email.

Jeremy J. Ulmer, Professional Sales Coach

For more information on Sales Coaching [http://coachwithjeremy.com/] please visit: Sales Coach [http://coachwithjeremy.com/] Website

If you are considering working with a sales coach or a sales mentor, please contact me to learn more about my sales coaching and sales mentoring programs.

Jeremy J. Ulmer, Professional Coach and Sales Expert

Article Source: http://EzineArticles.com/1404187

Sales Action Plan – Building Your Own Self-Development Plan Using Your Customers

I don’t know why I didn’t think of this sooner. I have a sales coach that supports me, helping to analyze my actions during the sales process. It’s very focused on what we are doing now and what we should do next. But I just realized that I should know what has worked best in the past and what has not worked. I can sit down and write out what went right on the project I won, what went wrong on those same deals and then I can write out what went wrong on the deals I lost (most everything…) but won’t that yield an entirely biased list?

So, I started to think about every time I call on my customers, asking them questions on their progress, their roadblocks, their strategies. Everyone of them loves to talk about the product, their project and how things are progressing. So this is where the connection happened.

Now that I personally have a number of customer projects that I have lead the sales effort, it would make the most sense to query those people on how I did. What went right, why they selected my company, what I could have done better. That might also yield a positively biased reaction (we would hope). So, I thought I should include some prospects that didn’t select me because of some obvious reasons.

Now, I put together a scenario of how I would contact each customer, introduce my coach and then lead the coach into an assessment interview. All of my customers are from the organizational effectiveness and development space. So, they should get the fact that I want to conduct a peer review using them.

This is the email I laid out.

Dear Customer of Mine,

I am trying to create some development actions and improve my performance (boy, those words sound very familiar). I obviously sell talent management software and certainly feel the need to have my own talent plan. Since you are I have had a close vendor/client relationship that has lasted for quite some time, I was hoping that you might be able to participate in my performance improvement program.

I have been working with a sales coach for quite some time conducting mentoring and coaching sessions. To expand my program, I thought some peer reviews would be of valuable to my coach and allow some different perspectives (I am sure he is tired of hearing my own assessment!) So, I have asked him to contact you (with your permission) to provide some input to about 5 assessment questions that he has created . In respect of your time, this will only take 10 minutes on the phone.

Can I ask him to contact you directly for this short interview session?

Signed,

Jamie

How does that sound?

Here are my set of questions to pose….the question is “Will I gather the information I am looking for, some unbiased third-party opinions of me, my selling process, my attitude and how I compare to others doing the same thing???

1) (FOCUS ON THEM) Overall, how much impact on your final selection did the product have or did the salesperson have? (maybe percentages, maybe preferences)

2) In looking at this buying process, could you describe some best practices that you uncovered that will help you in future buying decisions?

3) (FOCUS ON ME) What did the salesperson do that was particularly effective and helped to differentiate him from his competitor’s salespeople? maybe ONE top of mind example that sticks out?

4) Could you describe your experience (in a couple of sentences) in the process of buying a product from Jamie in comparison to other corporate purchase decisions you have been involved with?

5) What could the salesperson have done differently to help you along in the selection process or towards a buying decision?

6) From a best practices standpoint, what could you recommend to the salesperson? maybe doing something better that might have changed the buying process – made your life easier, made things simpler?

7) If you uncovered a colleague with a similar need to the product or service you purchased, how likely would you be to refer that colleague to Jamie?

8) Finally, Would you be willing to give this salesperson a testimonial? written via email or place directly into linked in?

How To Contact Me: email address is jamie@jamiecorn.com

About Me: Resident on Long Island…Software sales consultant, former business owner, & financial consultant who has provided expertise to corporate HR organizations on their Talent Management and Human Capital Management processes and workflows. Over twenty-five years of previous business experience within manufacturing.

Article Source: https://EzineArticles.com/expert/Jamie_Corn/211107

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Mental Sales Is No “Secret”

The art of sales is replete with plenty of lead-generation and marketing systems, websites and toll-free hotlines that promise to bring prospects knocking down your door. But is it possible that there’s another factor-one that we only give periodic lip service to- that might be the real missing key to top producing success?

Napoleon Hill made his mark in the early 1900’s with his landmark book, Think and Grow Rich.
In fact, it’s no surprise that many, if not most, of America’s noted self-development gurus admit that Hill’s book opened doors (& minds) and served as the catalyst for massive and on-going success. Interestingly, numerous real estate coaches and top brokers and sales coaches and trainers from all industries will note the same claim to fame. What was it about Hill’s book that hit home for so many? He acknowledged the power of the mind: we get what we think about.

Not to insinuate that Hill’s ideas suggested we think nice thoughts and then sit around on our laurels waiting for prospects to drop from the sky. Indeed, action is the impetus of measurable results, but before anything-comes the power of thought. When Hill wrote his book, some of his ideas seemed a little bit beyond the ozone layer. However, something gave rise to his credibility. Since steel magnet Andrew Carnegie commissioned Hill to set about the 20-year task of interviewing the richest men in America-men who had last names like Firestone, Woolworth and Wrigley, not to mention Thomas Edison himself-credibility was difficult to challenge.

Fast forward 100 years or so and let’s consider how we can use that ageless wisdom and technique to find prospects and close transactions. While Hill’s verbiage included less explanation than what today’s quantum physics can define a bit better, the fact is that we get what we focus on. If you focus on a deal falling through, catching a cold or getting a flat tire, please don’t be surprised when the dreaded event occurs. In fact, with enough consistency, you can almost bank on it.

While so much press has been given to the movie, The Secret, that it’s surely not a secret anymore, many advocate viewers seem to miss the whole point, and others insist it’s because the whole point isn’t included in the film. In writing somewhere around seven books now (I only lose track because I’ve written hundreds in my mind!) I can tell you that my very first book, Girl Gets World, from 2000, focused on the law of attraction and every book thereafter (with the exception of one real estate book that was more pragmatic). That said, hundreds, no, make that thousands of authors, speakers, trainers and gurus alike have been major proponents and teachers of “the secret.” So why all of a sudden did America seem to wake up and run to the video store?

My guess is that it was simple and “dumbed” down in a way that everyone could “get it.” You see a beautiful diamond necklace, you imagine yourself wearing it, and presto! You wake up and it’s on your neck. So no, it’s not that easy as most of us have figured out. However, and this is what’s important, the idea of “the secret” has gotten more people interested than ever before into understanding a bit about the law of attraction and how it can improve (and sometimes save) lives. And, I suspect if Napoleon Hill had created a Technicolor movie replete with catchy sound bites from Andrew Carnegie and Thomas Edison, well, Mr. Hill might just have won an Academy Award.

There are no tricks or patentable “methods” for using the law of attraction. In fact, it works with our without your buy in, effort or attention. Like gravity, but more difficult isolate and prove. It’s there, though, trust me. So, we all-especially those of us in sales!-would do well to explore the not-so-secret-secret should we wish to excel beyond all rhyme and reason.

The trick is to use this technique to create a healthy business. To constantly keep your mind as focused as possible on the results you do want as opposed to worrying about those you do not want. Unfortunately, we live in a time when negative focus is the order of the day. Just think about it. People are always talking about how the economy is bad and things could get worse; that kind of focus is creating more of the same even if we don’t mean for it to transpire that way.
Fortunately, some-not most, but some-salespeople are aware that success in sales starts with the mental aspect; your mind-set. Even top producers in any industry who have never read about or understood the power of their thoughts are using those positive thoughts to create more sales.

Why not take a chance and try embracing the practice of positive thought and expectation? See the preferred end-result in everything you do, every action you plan on taking. Then take that action, keeping your mind constantly and powerfully focused on the excellent outcome you want to occur. Watchdog worrisome, negative thoughts and fears and replace them with determined, desired results. It might be worth the effort…what do you think?

I love to hear success stories to include in my articles and books, so feel free to pass you’re my way!

Tamara Dorris, MA is a sales coach, hypnotist, professor and author. Her company Top Producing Technique is a membership-based website for real estate professionals and she provides one-on-one sales coaching and corporate speaking and training. Visit her site at [http://www.topprotech.com], get a free white paper on top producers at [http://www.WealthyRealEstateAgent.com] and send her your questions, comments and good stories at tamara2@surewest.net

Article Source: https://EzineArticles.com/expert/Tamara_L_Dorris/119486

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How Sales Training Consultants Empower Sales Forces

Sales coaches and sales training speakers are veterans in the field of sales. Equipped with years of hard on-field experience these pundits know how and what works in sales. They enrich their knowledge derived from higher education in business or sales and marketing administration with a liberal dose of practical wisdom. Staying up-to-date with the evolving technologies that relate to sales, they provide the best sales skills training. From macro to micro level, these astute sales coaches are adept at dealing with all sorts of problems dogging the sales department of an organization.

Their deep insight and practical suggestions help businesses improve their overall sales performance. Sales management consultants are great psychologists too and can easily read the body language and attitude of sales people and suggest remedies if need be. They come loaded with tons of motivational and positive energy to charge up a sluggish and lackluster sales force.

Sales training speakers lift up the sagging morale of the sales force of an organization. Sales management consultants zero in on the problems bothering the sales team. Out of the box thinking and uncritical way of suggesting solutions endear them to the sales team and their ideas are accepted without much resistance. Sales training consultants also lay down flawless sales processes for businesses. Sales management consultants check each and every step of the sales process of a business and track down flaws. Their latest ideas and methods help in overhauling faulty sales processes completely. They identify the strengths and weaknesses of the sales force and suggest ways to overcome the weaknesses and capitalize on the strengths.

Sales training speakers empower sales teams with their insightful advices. Their sales tips change the attitude of the sales people of an organization. They teach the sales staff to take control and be in charge. Ideally, sales can happen in a situation where the prospect has a problem or a need and the sales person provides a solution to the problem or addresses the need. That means the solution provider, the sales person should be in control, and not the solution seeker. Productive sales training consulting is based on this and trains sales persons to operate from a point of strength and not weakness. Sales training speakers from good sales training institutes motivate and prepare winners. And most importantly they do it in the most pleasant and inoffensive way.

Business and Motivational Sales Training – Target Areas

A professional sales trainer identifies what ails the sales department and then he sets about his job of fixing things. The aim of the sales management consultant is to identify weak areas and suggest remedies to fortify them. It could be the lack of proper co-ordination between the sales and the customer service department that’s resulting in a lot of communication gaps and giving rise to confusion in the minds of the customers. Or it could be the poor after sales service that is fetching less repeat business.

A reputable sales training institute and its trainer will pin down the causes of low performance with thorough analysis of every aspect of sales and related issues of the company. A simple thing as an unclear product description brochure could confuse the sales staff. The sales staff may be following an ineffective or a sales process that they view as “too theoretical” or “management’s fantasy”. A professional sales training consultant would detect the flaws and suggest remedial measures.

Doug Dvorak helps companies and professionals achieve results through customized, creative and non-traditional sales training systems that are “one size fits one” and developed to the unique business needs and “sales pain points” of each client. He is available to speak on these topics.

For more information visit http://www.salescoach.us or call 847-359-6969

Permission is granted to reprint this article in print or on your web site as long as the paragraph above is included and contact information is provided

Copyright 2008 The Sales Coaching Institute, Inc.
Sales Skills Training l Strategic Sales Coaching
Chicago, IL l 847-359-6969 l doug@dougdvorak.com
http://www.salescoach.us

Doug Dvorak is the CEO of DMG Inc., a worldwide organization that assists clients with productivity training, corporate humor and workshops, as well as other aspects of sales and marketing management. Mr. Dvorak’s clients are characterized as Fortune 1000 companies, small to medium businesses, civic organizations and service businesses. Mr. Dvorak has earned an international reputation for his powerful educational methods and motivational techniques, as well as his experience in all levels of business, corporate education and success training. http://www.dougdvorak.com

Article Source: https://EzineArticles.com/expert/Doug_Dvorak/54046

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Sales Coaching – Investing in Your Business

Selling is truly a wonderful profession. If approached ethically, constructively and helpfully, you’ll see the dramatical increase in every aspect of your business. Fortunately, much sales development theories take this positive direction. ‘How to sell’ is a wide subject, which covers a wide range of selling methods and theories, models and strategies.

Techniques in selling have all been effective at some stage. Many selling ideas are still widely used. Just think about what you are selling and the market that you’re selling into, the people you meet in the selling process and and you’ll find what will help you sell better. However, if you are managing sales people, the best results generally come if you allow sales people to work to their strengths and in a way that is natural to them.

The profit, gained by a company is mainly determined by its members’ relations with clients. That’s why successful and professional businessmen should focus their attempts on better understanding customers’ needs, this way enhancing the communication with clients and providing good feedback. By improving interactions with clients with the means of effective sales coaching programs, you will be able to strengthen the relations between clients and the members of your business.

Every day may bring new sales techniques. That’s why sales coaching and selling methods are continually developing. The efficiency of your sales depends on various interrelated factors, which must be included in the sales training session in order to gain only successful results at every level of your trade. The efficiency and the skills of your business members, the ability of your company to explore new sales opportunities, as well as the ability to close potential sales are the key factors of your business growth. Moreover, a proper customer relationship management maintains the clients’ interest in the products or services you offer.

Regardless of your business reach success, there is still a room for improvement! Research shows, that right after following a set of effective sales coaching programs, a wide range of different businesses have been able to see an increase of their profits by up to 40 percent! That’s why sales coaching courses are recommended for all business owners. If you wish to enhance the efficiency of your company, just have a look at sales coaching.

Article Source: http://EzineArticles.com/1162626